IT Application Administrator April 2013 - November 2013
Manage user account creation, changes, and deprovisioning for all hosted applications (Google Apps, OpenAir, ZenDesk, internally-built web applications)
Troubleshoot and escalate system errors and downtime
Research and implement new applications and services used by individual teams and company-wide (Okta, Dropbox for Business, Adobe Creative Cloud for Teams)
Collaborate with Product Managers and Engineers to to integrate hosted systems with internally-built applications
Assess business needs for new processes and incorporate solutions into hosted applications
Script Google Apps management of users, groups, and resources
Design systems and workflows to automate and make hosted systems management more efficient
Sr. IT Support Engineer May 2012 - April 2013
Deliver universal support for 300+ users via ticketing system (Zendesk)
Create/manage all company user accounts (multiple systems)
Allocate workspace & tech resources for SF office (30k sq ft, 136 desks)
Image and deploy all workstations for SF office (company headquarters)
Build and maintain DeployStudio servers & Workstation images
Administer company domain services (GApps: email, calendar, docs)
Plan Hardware and Software procurement
Coordinate office upgrades, maintenance through contractors
Sr. IT Campus/Division Tech Feb 2012 - May 2012
Fulfilled end-user support to a creative/ marketing team of 250+ users
Organized Active Directory database for user accounts and computers
Diagnosed cross-platform (Mac & Windows) hardware/ software issues
Supported end-users through web-based ticketing systems (HPSM, RT)
Processed and catalogued new hire and termination requests
Office maintenance (user station setups, moves, facilities access)
Serviced HP printing system, office print/ fax/ scan stations
Mac Genius May 2010 - Aug 2011, Oct 2006 - Apr 2008
Engaged customers face-to-face to provide solutions to technical issues
Trained new Geniuses through hands-on mentoring
Guided team members with one-on-one pairing
Created systems to aid in the diagnosis and repair of emerging products
Repaired Macintosh software, hardware issues, customer relationships
Supervised a quickly revolving queue of hardware repairs
Phone
831.214.5425
Email
colindeeb@gmail.com
Twitter
twitter.com/colindeeb
LinkedIn
www.linkedin.com/in/colindeeb
UC Santa Barbara
BFA Theatre - Acting
Apple Certified Macintosh Help Desk Technician
(Mac OS, iOS)
Apple Certified Hardware Repair Technician
Desktops, Portables
Mac OS Server Administration
10.6, 7, 8
DeployStudio Server Administration
1+ year
Google Apps Domain Services
1+ year
Bash, Ruby, JavaScript scripting
Student
Available upon request